Should a purchase disappoint returns stay open for 10 days after the parcel arrives — this page explains how.
What can come back
An item qualifies provided the item is unused and comes back in its original packaging with the invoice.
- Your invoice in the parcel
- Still unused and exactly as delivered
- Original packaging, with tags, manuals and any fittings
Where a return is refused
- Clearance stock, where the page says so
- Items damaged after delivery through use, drops or wrong assembly
- Requests raised after the 10 days window closes
- Returns missing their packaging, parts or accessories
Exchanges
We do not offer a direct exchange for a different size or colour. Return the original, take the refund, and order again.
Who covers the courier
We fund the return whenever the problem is ours . Report it within 48 hours, attach the video, and the courier is ours to arrange and pay for.
If you simply changed your mind, the return courier is your cost — there is no restocking fee either way.
Getting your money back
When the returned item reaches us and checks out the refund goes out within 7 business days and the route is the same one you paid on — UPI to UPI, bank transfer for cash orders.
Allow a little extra for your bank to post it, and there is nothing we can do to hurry it.
How to begin
Email [email protected]. If you would rather speak to someone, call +91 8291471497. Send the order number and a line on the fault; add the unboxing video if it arrived damaged We reply with the return address and the next step.