Contact Us

Have a question about product specifications, stock availability, shipping rates, or an existing order? The customer support team at Nestoro Mercantile (https://nestoromercantile.shop) is here to help. Reach us directly through any of the verified contact channels listed below during our published operating hours.

1. Direct Business & Physical Mailing Address

All customer service correspondence, written inquiries, and authorized merchandise returns are handled through our main business location:

Nestoro Mercantile
Physical Address: Shop No.5, Prakruti Pearl Building, Opp Bayer-Hiranandani Estate, Ghodbunder Rd, Patlipada, Rodas, Thane, Maharashtra 400607, India
Customer Support Email: [email protected]
Telephone Support Line: +91 82914 71497
Published Support Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

2. How Our Support Team Can Help

• Pre-Purchase Product Questions: Need help verifying dimensions, material specifications, compatibility, or package contents before ordering from our Cookware Sets, Cooking Utensils, Bakeware and Baking Pans, Induction Cookware Sets, Baking Pan Sets departments? Send us the product name or SKU and our team will confirm the exact details.
• Order Status & Carrier Tracking: Once your order completes handling (1–2 business days, daily cutoff 3:00 PM IST), we email your tracking number for Blue Dart, Delhivery, DTDC, and India Post. You can also check live status on our Track Your Order page.
• Order Cancellations & Address Updates: If you need to cancel an unshipped order or correct a delivery street address before carrier handoff, call +91 82914 71497 or email [email protected] with your Order ID in the subject line.
• Returns, Exchanges & Refunds: Eligible unused items in original packaging may be returned within 10 calendar days of delivery with zero restocking fees (₹0.00) and refunds processed within 5–7 business days. Review our Return & Refund Policy for step-by-step instructions.